QHDC Maintenance Console

Privacy Policy

Last updated: 13 August 2026

This Privacy Policy explains how C.D.W.S Pty Ltd (ABN 26 270 276 724) (“we”, “us”, or “our”) collects, uses, and protects personal information when you use QHDC Maintenance Console (the “Service”).

1. Who we are

The Service is operated by C.D.W.S Pty Ltd. Our street address is Unit 21 Pippabilly Place, Upper Coomera QLD 4209 Australia. Our mailing address is Unit 21/18 Pippabilly Place, Upper Coomera QLD 4209 Australia.

For privacy enquiries, contact us at maintenance@qhdc.com.au or phone 07 5582 0000 .

2. Information we collect

Depending on how you use the Service, we may collect:

  • Account and identity details (name, email address, login credentials, role)
  • Business and operational data you enter (jobs, sites, customers, stock, and related records)
  • Technical data such as IP address, browser type, device information, and session identifiers
  • Usage data related to features you access within the Service
  • Communications you send to us (support requests, feedback)

3. How we use information

We use personal information to:

  • Provide, operate, and maintain the Service
  • Authenticate users and manage access permissions
  • Communicate service-related notices and support responses
  • Improve security, reliability, and performance
  • Meet legal, regulatory, and contractual obligations

4. Cookies and similar technologies

We use cookies and similar technologies as described in our Cookies Policy. Essential cookies are required for the Service to function. Where optional cookies are used, we seek your consent via the cookie banner.

5. Sharing of information

We do not sell personal information. We may share information with trusted service providers who assist in hosting, email delivery, storage, or support, subject to appropriate confidentiality and security arrangements. We may also disclose information where required by law or to protect our rights, users, or the public.

6. Storage and security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; please use a strong unique password and keep your credentials confidential.

7. Retention

We retain personal information for as long as needed to provide the Service, meet business and legal requirements, resolve disputes, and enforce agreements. Retention periods may vary by record type and contractual obligations.

8. Your rights

Subject to applicable Australian privacy law, you may request access to, correction of, or deletion of personal information we hold about you, or raise a privacy complaint. Contact us using the details above. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Third-party links and integrations

The Service may integrate with third-party systems. Those providers have their own privacy practices. We encourage you to review their policies before using such integrations.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when revisions are published. Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact

C.D.W.S Pty Ltd
Unit 21 Pippabilly Place, Upper Coomera QLD 4209 Australia
Email: maintenance@qhdc.com.au
Phone: 07 5582 0000

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